Contact Centre Representative

Job Content (SDF) Details

Job Content (SDF) Details

Competition Number P14071
Posting Title Contact Centre Representative
Classification Band 4
Location Saskatchewan Polytechnic Administrative Offices
Other Location(s) Saskatchewan Polytechnic Administrative Offices
Other Building
Date Posted 02/05/2024
Closing Date 06/28/2024
JIQ # 50059
Start Date 11/29/2023
End Date 06/28/2024
Open Until Filled No
Ongoing No
Category of work Casual
Bargaining Unit Professional Services
Hours of Work To be Assigned
Salary Range $21.31 - $25.49 per hour
Temporary Market Stipend
Total Assigned days (AC) / Total Hours per biweekly pay
Less than 29 Occasions
Posting Status Open
Special Instructions to Applicants
Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties/Qualifications, Skills and Abilities(QSA)

Job Duties

Job Duties
Job Duties
1. Managing incoming phone calls on the 1-866-467-4278 phone line in a professional and courteous manner.
2. Route phone calls to appropriate Sask Polytechnic divisions/departments.
3. Tracking and mailing Sask Polytechnic program information requests and assisting with large mail-outs.
4. Maintain detailed understanding of Sask Polytechnic divisions, departments, and personnel.
5. Provide coverage in the Sask Polytechnic Provincial contact center.
Please note this position is located onsite in Saskatoon at Saskatchewan Polytechnic Administration Offices.

Specific Accountabilities
Required Qualifications, Skills and Abilities (QSA)
1. Completion of Grade 12 and a one year recognized certificate in office education, business administration or equivalent or an equivalent combination of recent and relevant education, training and experience.
2. Six months experience working in a busy office environment.
3. Good analytical and customer relations skills.
4. Good interpersonal, communication (listening, oral, writing) and computer telephony skills (i.e. multi-tasking).
5. Intermediate skill level in using word processing, spreadsheet, database, electronic mail computer software packages.
6. Ability to learn and adhere to Canada Post/SPM/courier standards and guidelines.
7. Ability to work independently and/or cooperatively within group settings.
8. Ability to grasp concepts/procedures quickly.
9. Ability to work with a high level of initiative and motivation.
10. Ability to operate multi-line telephone equipment.
11. Demonstrates valuing diversity.
Desired QSA
Required Competencies

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. If you answered 'Other' above, please specify source here:

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. List of Reference Contacts